- How it works
- Lodging a deposit
- Deposit release by landlord
- Deposit release by tenant
- Dispute Resolution
How it works, in a nutshell
- One off registration to join:
Free for landlords and agents to join. You can do it online, post or phone.
- Lodge the deposit for protection:
Add all the key details about the deposit and lodge the money with us to safeguard.
- Pass the tenant key details:
We provide you with a Deposit Protection Certificate as proof you protection and the Information for Tenants leaflet to pass to your tenants, completing your legal obligation.
Custodial deposit protection:
The landlord/agent is responsible for protecting the deposit with a tenancy deposit scheme within 14 days from receipt from the tenant.
The landlord/agent must also pass The Prescribed Information (key information about where and when the deposit is protected) to the tenant within 28 days from receipt of the deposit to fully comply with the legislation.
If the landlord/agent believes the tenant has broken the agreed contract terms (such as unpaid rent or damage to the property) and the tenant disagrees then a free dispute resolution service is available to resolve the issue. The case will then be referred to an independent adjudicator. Any undisputed deposit amount will be returned to the tenant, without waiting for adjudication.